We1win33 Privacy Policy — Our Commitment to Data Protection Malaysian Members' Privacy

Introduction & Scope of Privacy Policy

Welcome to the Privacy Policy page we1win33. This document is the official statement of we1win33's personal data protection practices and applies to all users who access or use the Sports Betting, Live Casino, e-sports platform and other services offered under the we1win33.click domain.

We1win33 is committed to protecting the privacy of every Malaysian member who entrusts us with their personal data. We understand how sensitive personal and financial information can be, especially in the context of an online betting and casino platform. That is why we invest heavily in security infrastructure and maintain a strict, transparent privacy policy.

This Privacy Policy applies to all personal data we collect when you register a we1win33 account, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow or FPX, use any of our games or services, or contact our customer support team. This Policy also applies to data collected through cookies and other tracking technologies when you browse our platform.

Personal Data We Collect

We1win33 collects several categories of personal data from members and users of our platform. All data collected is directly relevant to the provision of our services and is processed on a valid legal basis under Malaysia's PDPA 2010.

Data you provide directly:

• Registration Information: Full name (as per Malaysian identification card), phone number, email address, date of birth and username.
• Identity Verification (KYC): A copy of your Malaysian identity card (MyKad), utility bill, or bank statement for identity verification purposes as required under financial compliance laws.
• Payment Information: Bank account or digital wallet details (Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, DuitNow) registered for deposit and withdrawal purposes. We do not store full card numbers or payment security information directly — this is handled by certified payment processors.
• Communications: Records of your conversations with the we1win33 customer support team via live chat, WhatsApp, or email.

Automatically collected data:

• Usage Data: Sports betting history (Malaysia Super League, EPL, badminton), Live Casino game history (Baccarat, Roulette, Blackjack), e-sports history (MPL Malaysia, Valorant) and deposit or withdrawal history.
• Technical Data: IP address, web browser type, operating system, screen resolution and access timestamps for security and platform improvement purposes.
• Location Data: Approximate location based on IP address for legal compliance and account security purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies for the purpose of improving user experience and platform analytics.

How we1win33 Uses Your Personal Data

We1win33 uses the personal data collected for the following purposes, all of which have a valid legal basis under Malaysia's PDPA 2010:

• Account Management: To create, verify, manage and protect your we1win33 account, including identity verification (KYC) and password management.
• Transaction Processing: To securely and accurately process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX.
• Service Provision: To allow you to access and use all features of the we1win33 platform, including Sports Betting, Live Casino, e-sports and the VIP Rewards programme.
• Security & Compliance: To detect and prevent fraud, money laundering, account abuse, and activities that violate we1win33's Terms & Conditions. This includes monitoring for unusual betting patterns and carrying out identity verification as required under Malaysian law.
• Customer Support: To respond to enquiries, resolve disputes, and provide technical support to we1win33 members across various communication channels.
• Service Communications: To send you important notifications relating to your account, changes to our terms, security updates, and promotional information (with your consent).
• Platform Improvements: To analyse usage patterns, identify technical issues and continuously improve the user experience on the we1win33 platform.
• VIP Programme: To calculate VIP points, determine eligibility tiers for the we1win33 VIP Rewards programme, and automatically credit daily rebates to your account.

Sharing Personal Data with Third Parties

We1win33 does not sell, rent or trade members' personal data to any third party for their marketing purposes. We only share personal data under the following limited and controlled circumstances:

• Trusted Service Providers: We work with authorised third-party service providers who help us operate the platform, including payment processors (for Touch 'n Go, GrabPay, DuitNow, FPX), live casino game providers (Evolution, Pragmatic Play), cloud infrastructure providers, and analytics services. All these providers are bound by strict confidentiality agreements and may only use your data for the purposes specified.
• Legal Requirements: we1win33 may be required to disclose personal data to Malaysian government authorities or law enforcement bodies when mandated to do so by law, court order or direction from a competent regulatory body. This includes compliance with Malaysia's Anti-Money Laundering Act 2001.
• we1win33 Rights Protection: Where legal action is necessary to protect the rights, property, or safety of we1win33, its members, or the public from fraud or unlawful activity, we may share relevant information with the appropriate parties.
• Business Partnership: In the event that we1win33 undergoes a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance, and your rights under this Privacy Policy will be upheld.

In all instances where data is shared, we1win33 ensures that the receiving party has data protection measures equivalent to or stronger than the standards we apply ourselves.

We1win33 Data Security Measures

Protecting the personal data of we1win33 members is our absolute top priority. We implement multiple layers of technical and organisational security measures to ensure your data is always safeguarded against unauthorised access, disclosure, alteration or destruction.

we1win33 technical security measures:

• 256-bit SSL Encryption: All data transmitted between your web browser and we1win33's servers is encrypted using the latest TLS protocol. This protects your sensitive information in transit, including login credentials and payment transaction details.
• Two-Factor Authentication (2FA): we1win33 provides and encourages the use of two-factor authentication for all accounts. This additional security layer ensures that even if your password is compromised, your account remains protected.
• Active Security Monitoring: Our systems monitor account activity continuously, 24 hours a day, to detect suspicious patterns, unauthorised login attempts and fraudulent transactions.
• Internal Access Controls: Access to member personal data within the we1win33 system is restricted to staff who require it to perform their duties. All access is logged and audited on a regular basis.
• Regular Security Audits: we1win33 conducts regular penetration testing and independent third-party security audits to identify and address vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system is entirely foolproof. You also play an important role by keeping your we1win33 account password secure and enabling 2FA.

Cookies & Tracking Technologies

The we1win33 platform uses cookies and similar tracking technologies to enhance the user experience, enable essential platform functionality, and analyse how our platform is used. Cookies are small text files stored on your device when you visit the we1win33 platform.

Types of cookies we1win33 uses:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the we1win33 platform, which pages are visited most frequently and where technical errors occur. This data is used in aggregate form and does not directly identify individuals.
• Functional Cookies: Remembering your preferences and settings — such as your Live Casino game preferences, last bet value, and display settings — to provide a more personalised experience.
• Security Cookies: Used to detect fraudulent activity, suspicious login patterns, and to ensure only one active session at a time for the security of your account.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the we1win33 platform. For more information on managing cookies in your web browser, please refer to your browser's documentation.

Transaction Data & Payment Information

We1win33 processes financial transactions involving deposits and withdrawals in Malaysian Ringgit (RM/MYR) across a range of available Malaysian payment methods. Protecting your financial data is the aspect we prioritise most within this privacy policy.

Payment methods we support and how your financial data is handled:

• Touch 'n Go eWallet, GrabPay, Boost, ShopeePay: Transactions made through this e-wallet platform are processed directly via a secure payment gateway. we1win33 does not store your digital wallet login credentials or PIN. Only the transaction reference number and amount are retained in our records.
• DuitNow QR & DuitNow Transfer: For DuitNow transactions, we retain the bank reference number and account holder name solely for verification and dispute resolution purposes.
• FPX (Maybank2u, CIMB Clicks, and other banks): FPX transactions are processed through a secure banking system. We do not have access to your online banking password. Only transaction confirmations and the limited account details required for withdrawal processing are stored.

Personal Data Retention Period

We1win33 retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. We do not retain data longer than necessary.

We1win33 data retention period guidelines:

• Active Account Data: Retained for the duration of your active account plus 7 years after account closure, for Malaysian financial and tax compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with AMLA 2001 requirements and Malaysian tax law. This includes all deposit and withdrawal records processed via Touch 'n Go, GrabPay, DuitNow and FPX.
• KYC Records (Identity Verification): Retained for the duration of the active account period plus 7 years after closure, as required under Malaysia's anti-money laundering laws.
• Security Logs: Access logs, login attempt logs and security activity logs are retained for 12 months for security investigation and dispute resolution purposes.
• Customer Support Records: Conversations with the we1win33 support team are retained for 3 years for quality control purposes and historical dispute reference.
• Marketing Data: If you have given consent to receive marketing communications, this data is retained until you withdraw that consent.

Once the retention period expires, personal data that is no longer required for any legitimate legal or business purpose will be securely deleted or permanently anonymised.

Your Rights Under Malaysia's PDPA 2010

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights in relation to your personal data — rights that we1win33 fully respects and upholds.

• Right to Access Data: You have the right to request a copy of the personal data we hold about you. Requests must be submitted in writing to support@we1win33.click and will be processed within 14 business days.
• Right to Correct Data: If the personal data we hold is inaccurate or out of date, you have the right to request a correction. We are committed to updating your data within a reasonable timeframe upon receiving your request.
• Right to Withdraw Consent: If you have given consent for we1win33 to process your data for a specific purpose (such as marketing), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes. Once you raise an objection, we will cease processing your data for that purpose immediately.
• Right to Request Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited by our legal obligations to retain specific data, such as financial transaction records.

To exercise any of the rights above, please contact the we1win33 privacy team by email at support@we1win33.click by clearly stating the right you wish to exercise and providing the information required to verify your identity. We will respond within 14 business days.

Cross-Border Data Transfers

In operating the we1win33 platform, some of your personal data may be processed or stored on servers located outside Malaysia. This occurs in the context of using international third-party service providers that help us deliver Live Casino services and the required technology infrastructure.

We1win33 ensures that any cross-border data transfers are carried out with adequate safeguards in place:

• All third-party providers that receive your data are subject to data processing agreements that meet or exceed Malaysia's PDPA 2010 standards.
• We only work with providers in countries that have a recognised data protection framework or that have agreed to strict contractual terms to safeguard your data.
• Cross-border data transfers are limited to data strictly necessary for delivering the services you use.

Minors & Underage User Protection

The we1win33 platform is intended exclusively for adult users aged 21 years of age and above. We do not knowingly collect personal data from individuals under the age of 21.

We1win33 implements the following measures to prevent underage individuals from using the platform:

• Age verification is required during the we1win33 account registration process.
• The KYC (identity verification) process requires valid identification documents to confirm a member's true age.
• Our monitoring system is trained to identify usage patterns that suggest an underage user.

If we discover that we have collected personal data from an individual under the age of 21 without valid consent, we will take immediate steps to delete that data and close the account in question. If you believe a child or underage individual has registered an account on our platform, please contact us immediately at support@we1win33.click.

We1win33 Privacy Policy Amendments

We1win33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable Malaysian laws, or the services we offer. We are committed to notifying you of any material changes.

When material changes are made to this Privacy Policy, we1win33 will:

• Displaying a clear notice on the we1win33 platform homepage at least 14 days before the changes take effect.
• Sending notifications via email to the address registered with your we1win33 account.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the we1win33 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you have the right to stop using the platform and close your account.

Contact Us — we1win33 Data Protection Officer

If you have any questions, concerns or requests regarding the we1win33 Privacy Policy or how we handle your personal data, please reach out to our data protection team through the following channels:

• Privacy Email: support@we1win33.click — Please use the email subject "Privacy Enquiry" to ensure your message is routed to the correct team. Our standard response time is within 2 business days.
• Live Chat: Via the live chat button available on the we1win33 platform, accessible 24 hours a day. For more complex privacy matters, we may ask you to submit your enquiry by email to ensure a more complete record.
• WhatsApp: Via we1win33's support number, available in the Customer Support section of the platform. WhatsApp support is available 24 hours a day in both Bahasa Melayu and English.

For formal data protection complaints that cannot be resolved by the we1win33 team, you have the right to submit a complaint to Malaysia Personal Data Protection Department under the Malaysian Ministry of Communications and Digital.